Terms and Conditions
Effective: Updated March 1, 2026
Welcome to Clearlink DNA. By using our website or scheduling services with us, you agree to the following Terms and Conditions. Please read them carefully.
1. Services Provided
Clearlink DNA provides mobile DNA sample collection services. Our role is to professionally collect DNA samples from participants and submit them to accredited laboratories for analysis.
Clearlink DNA does not perform laboratory testing or analysis. All DNA analysis and results are conducted and issued by independent accredited laboratories.
2. Appointment Scheduling
Appointments may be scheduled through our website, phone, or email.
By scheduling an appointment, you agree to:
• Provide accurate information for all participants
• Ensure all required parties are present at the scheduled appointment
• Provide valid identification when required for legal testing
Clearlink DNA reserves the right to reschedule or decline appointments when necessary.
3. Payment Policy
Payment for sample collection services may be required before or at the time of the appointment.
Fees charged by Clearlink DNA typically cover:
• Mobile travel
• Sample collection
• Chain-of-custody documentation (if applicable)
• Shipping of samples to the laboratory
• Laboratory fees
All payments are non-refundable once the sample collection process has been completed.
4. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, we request notice at least 24 hours in advance.
Missed appointments or last minute cancellations may be subject to a service fee.
5. Identification Requirements
For legal DNA testing (such as court admissible paternity testing), all participants must provide valid government issued identification. Minors must be accompanied by a legal guardian.
Failure to provide proper identification may result in cancellation of the appointment.
6. DNA Test Results
Clearlink DNA does not control or influence laboratory results.
All test results are issued directly by the laboratory performing the analysis. Clearlink DNA cannot modify, interpret, or alter laboratory findings.
7. Limitation of Liability
Clearlink DNA is responsible only for the proper collection and handling of DNA samples according to laboratory requirements.
We are not liable for:
• Laboratory processing times
• Laboratory analysis or results
• Delays caused by shipping carriers
• Decisions made by courts or other agencies based on DNA test results
8. Privacy
Client information collected during scheduling or sample collection is handled in accordance with our Privacy Policy.
Personal information will only be shared when necessary to complete DNA testing services or when required by law.
9. Website Use
By using ClearlinkDNA.com, you agree not to misuse the website or attempt unauthorized access to systems or information.
The content on this website is for informational purposes only and may be updated at any time.
10. Changes to These Terms
Clearlink DNA reserves the right to update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about these Terms and Conditions, please contact:
Clearlink DNA
Email: Stephaneneptune@clearlinkdna.com
Website: ClearlinkDNA.com
Privacy Policy
Effective: Updated March 1, 2026
At Clearlink DNA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting ClearlinkDNA.com or using our services.
1. Information We Collect
We may collect the following types of information when you visit our website or contact us:
• Name
• Phone number
• Email address
• Appointment details or service inquiries
• Any information you voluntarily provide through contact forms, email, or phone communication
• We may also collect limited technical data such as IP address, browser type, and pages visited for website analytics purposes.
2. How We Use Your Information
The information we collect may be used to:
• Respond to inquiries and schedule appointments
• Provide mobile DNA sample collection services
• Communicate with you about your requested services
• Improve our website and customer experience
• Comply with legal obligations related to DNA sample collection
We do not sell or rent your personal information to third parties.
3. Third-Party Services
We may use trusted third-party services to operate our business, including:
• Advertising platforms such as Google Ads
• Website analytics tools
• Accredited laboratories that process DNA testing samples
• These providers may collect or process limited data necessary to perform their services.
4. Cookies and Tracking
Our website may use cookies or similar technologies to understand how visitors use our website and to improve advertising performance.
You can choose to disable cookies through your browser settings.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission is completely secure.
6. Your Privacy Rights
Depending on your location, you may have the right to:
• Request access to your personal data
Request correction or deletion of your data
• Opt out of certain communications
To make a request, please contact us using the information below.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Clearlink DNA
Email: Stephaneneptune@clearlinkdna.com
Website: ClearlinkDNA.com